WE GUARANTEE YOUR SATISFACTION! At mgbdiamonds.com we are committed to provide our customers beautiful diamonds, beautiful jewelry a memorable shopping experience, at the most affordable prices. We offer your customers the ability to bond their purchases and guarantee against non-shipment or wrong item shipment. We also offer an unconditional, limited warranty on all of your purchases. Our goal and philosophy to maintain a great relationship with our customers and we take do all we can to ensure the satisfaction of our customers. We want our customers to love their purchase, and we therefore offer a 10 day unconditional return guarantee. We want you to enjoy your purchase, to wear it to show it off. We give you enough time to gather what others think of your newest purchase. We care that you be satisfied. We want customers who will trust us and return with their family and friends for all their diamond and jewelry needs. When receiving your merchandise, we hope that you love your purchase and that our description was accurate. If however you are not completely satisfied, or had higher expectations, we ask that you immediately contact us. We will offer you a choice of the following options: If your purchase is a diamond: - We will offer you a replacement diamond with either better color or better clarity, depending on what you disliked in the diamond you've just received.
- If you realize that you really want a better quality and more expensive diamond - we will offer you a diamond better fitting your taste and budget.
- If we are still unable to completely satisfy you with either of the above options, we will refund your money.
If you purchased a piece of jewelry and:
- gold color is wrong, or
- if the item is damaged in any way or
- If the ring size is wrong or
- this is not the item which you've ordered
please acquire an RMA (hyperlink) and ship the item back to us. Please Note: In case of a refund, all purchases made with a Credit Card - will be fully refunded LESS 5% (for credit card processing fees).
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